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    • Request A Refund

    We understand the frustration when unforeseen circumstances such as cancelled flights, extreme weather, illness or bereavement force your plans to change. Should something like this impact your bookings, we will endeavour to provide a full refund.

    Your agent reference can be found at the top right of your voucher. It is a blue label containing a series of numbers.

    Where is the Agent Reference on my voucher?

    The purchaser's first name can be found at the top right of your voucher, below the agent reference. It is under a section titled "Customer Details".

    Where is the First Name on my voucher?

    The purchaser's last name can be found at the top right of your voucher, below the agent reference. It is under a section titled "Customer Details".

    Where is the Last Name on my voucher?

    The purchase date can be found at the top right of your voucher, below the agent reference. It is under a section titled "Customer Details".

    Where is the Purchase Date on my voucher?

    The purchaser's price can be found at the center of your voucher. It is under a section titled "Purchase Information".

    Where is the Purchase Amount on my voucher?

    Frequently Asked Questions

    • How quickly will I receive the funds?

      Refund requests are processed within 3-5 business days and In the majority of cases, refunds will be credited back into your account within 72 hours once approved by the supplier. However, this depends on your individual bank and is not within our control.

    • Can I change the booking date instead of cancelling? *

      Yes, you can make amendments to your booking, subject to availability and supplier approval. To submit a change request please email our friendly team at info@clubconnect.com.au with as much notice as possible.

    • Can I keep my purchase as a credit for a future booking? *

      Yes. To exchange your purchase as a credit please email us at info@clubconnect.com.au. Subject to supplier approval.

    • Someone else purchased for me but I need to cancel. How do I get a refund?

      Please have the purchase voucher ready and simply fill out the form as normal, using the purchaser details. The refund will go back to the original card that was used.

    • My card details have changed. How do I get a refund?

      If your card details have changed, simply fill out the form as normal and mention your card details have changed in the “Reason for refund” field. We will contact you when processing the request and issue a manual refund over the phone.

    * Subject to availability and/or supplier approval.

    If you have any other questions, please visit our refunds FAQ page. Otherwise, please fill in the form to lodge your request.

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